General Refund Guidelines

Refunds will be issued to the original payment method used. Requests must be submitted within the designated timeframes, and specific conditions apply depending on the product or service. This policy excludes costs such as domain registration, setup fees, and services provided by third parties.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for our services. However, certain payment methods are non-refundable, and in such cases, a credit will be issued to your account instead:

Refund Eligibility Criteria

To qualify for a refund, the following requirements must be satisfied:

• Domain registration, related services, third-party products, administrative, and setup fees are not refundable.
• Refunds apply only to first-time customers. If you have previously had an account with us, canceled, and then signed up again, or if you've created a second account, you will not be eligible for a refund.
• Refund requests must be submitted within the refund period specified for the service.
• The product or service must fall under the refund-eligible category according to its specific terms.
• All refund requests must be submitted through our support system or customer service channels.
• Refunds will not be processed if your service has been suspended or terminated due to misuse or violations.
• Valid technical reasons must accompany your refund request.
• Refunds cannot be issued for requests submitted after the 30-day period.
• Monthly subscription plans are not eligible for refunds.
• We do not issue refunds in cases where customers have hosted illegal content, such as copyrighted music, video, or other media without proper authorization.
• Refunds will not be processed if your account has been suspended for activities such as email abuse, misuse, or other improper behavior.

Non-Refundable Services

The following services are excluded from refunds:

• Domain registration and renewals
• Email services
• Control panel licenses
• Any third-party products and services

Product-Specific Refund Conditions

• Shared Hosting: Refundable within 30 days of purchase.
• VPS Hosting: Refundable within 7 days of purchase.
• Dedicated Servers: Refundable within 7 days of purchase.
• Cloud Hosting: Refundable within 7 days of purchase.

Cancellation Request Procedure

To cancel a service, customers must submit a formal request to akcws.xyz via email. The request must include proof of account ownership or domain control. It is the customer’s responsibility to ensure all data, emails, and databases are backed up independently before cancellation.

Refund Process

To initiate a refund, please email our customer service team at hr[at]akcws.xyz, providing your account details and an explanation for your refund request. We will review your request and respond within 5 business days.

Refund Processing Time

Approved refunds will be processed within 10 business days, with the amount credited to the original payment method.

Cancellation Policy

You may terminate your service at any point by contacting our support team. Cancellation requests must be submitted in writing, and services will be deactivated at the end of your current billing cycle.

Additional Information

For any clarification or further inquiries regarding this policy, feel free to reach out to our support team. We aim to provide a seamless experience at akcws.xyz.

For any corrections or changes to your GSTIN number submitted with a paid invoice, updates can be made within 7 days of the payment date via the Client Portal.